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The 9th Annual Customer Service Summit
Date
Oct 25, 2021 - 08:00 AM
- Oct 26, 08:00 AM
Link to Website
Organizer
Incite Group
Location
Marriott Brooklyn Bridge|New York, US,
New York,
NY,
US,
ZIP: 10001
Phone:
Experience is the Future: Customer Success Must be an Organization-Wide Strategy
The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.
As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. Our responsibilities and internal footprint are changing and, simultaneously with customer expectations, we must evolve.
The challenges are twofold;
1
Internal Customer-Centric Team Strategy: How can we evolve internal structures, optimize our workforce, and and close the feedback loop to meet new customer demands?
2
External Customer Facing Strategy: How can we thrive in the age of exceptional experiences and develop an innovative 2020 strategy to surpass our competition?
At the 9th Annual Customer Service Summit, our mission is to equip support leaders with the tools and strategies they need to overcome these challenges and deliver the ultimate customer experience. That’s why we’ve gathered together those leading customer support, experience and contact center operations from the world’s most influential brands to set the bar for omnichannel support and ensure we are meeting the needs of customers of the future.
The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.
As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. Our responsibilities and internal footprint are changing and, simultaneously with customer expectations, we must evolve.
The challenges are twofold;
1
Internal Customer-Centric Team Strategy: How can we evolve internal structures, optimize our workforce, and and close the feedback loop to meet new customer demands?
2
External Customer Facing Strategy: How can we thrive in the age of exceptional experiences and develop an innovative 2020 strategy to surpass our competition?
At the 9th Annual Customer Service Summit, our mission is to equip support leaders with the tools and strategies they need to overcome these challenges and deliver the ultimate customer experience. That’s why we’ve gathered together those leading customer support, experience and contact center operations from the world’s most influential brands to set the bar for omnichannel support and ensure we are meeting the needs of customers of the future.
Event Categories
BUSINESS & MANAGEMENT CONFERENCES
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